Depends on the weight of the item, shipping fee will be added to orders. Please feel free to contact us to check for the postage rates.
We do not ship to locations outside of Hong Kong.
1. You can request the goods be delivered to your address or pick up at closest SF Express station.
2. SF-express surcharges for shipments delivered to remote areas or non-commercial and industrial areas. The surcharge will be borne by the purchaser at the time of delivery.
3. Delivery is only made to the area that vehicles are accessible.
4. Delivery will not be made on statutory holidays, we will schedule the delivery on the following day.
Building with 'No Lift' / Old Building
There will be a fixed extra charge of $50 for no lift building on the 3rd floor or above. Please hand $50 in cash to our driver upon delivery or if no one will be home to receive your order, please notify us by email in advance so we could arrange an online pay link to complete payment.
** Please note that If payment can not be made upon the driver's arrival, your delivery might reschedule to another time when payment is made.
Out of Service Area
· Sha Tau Kok Restricted Area | Tak Ku Ling | Man Kam To | Mai Po | Lok Ma Chau
· Restricted Area | Lo Wu | Po Toi Island | Tung Ping Chau | Grass Island | Kat O
Processing Time
Orders received before 3pm Monday – Friday will be processed within 24-48 hours pending item availability, payment verification, and authorization of any prescription items. Orders placed after 3pm will begin processing the following business day (not including weekends and public holidays). In the unlikely event that your order will take longer than 3 business days, we will contact you to let you know the estimated shipping date.
Receiving Deliveries
All deliveries require a signature and delivery times cannot be confirmed. We recommend you leave alternative delivery details should you not be home at the time of delivery. These may include leaving your order at the front door, or alternatively delivering to the management office. Kindly note we are not responsible for items after delivery has been completed.
Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted.
